TCS+

How MiWay uses conversation analytics

MiWay has deployed advanced “conversation analytics” technology in its contact centre environment to improve the performance of customer-facing agents. In this episode of TechCentral’s TCS+ show, the insurer, which worked closely with CallMiner – a specialist in speech and interaction analytics – unpacks what the technology has done for its…

16 Oct 2023 34 min

The story behind MTN SuperFlex

Imagine truly unlimited phone calls and texts to any local network and a large allocation of monthly mobile data for just R299/month. That’s what MTN South Africa unveiled last month when it launched SuperFlex, a mobile tariff plan that allows consumers to choose how much data they want, coupled with…

13 Oct 2023 24 min

IDPs vital in streamlining software development: LSD, Red Hat

In this episode of TechCentral’s TCS+ technology show, Jaydev Chiba speaks to the chief technology officer of LSD Open Julian Gericke and senior solutions architect at Red Hat Chris Mulder about the concept of platform engineering and internal developer platforms (IDPs) and their pivotal role in modern software development. IDPs…

3 Oct 2023 46 min

Generative AI in cybersecurity: Next DLP on what to know

Executives from data loss prevention specialists Next DLP believe generative artificial intelligence will have both positive and negative impacts on the IT security landscape. In this episode of TCS+, TechCentral’s Duncan McLeod is joined by Next DLP’s chief security officer, Chris Denbigh-White, and Fallon Steyn, the company’s regional sales head,…

27 Sep 2023 36 min

Online scams in Africa: how cybercriminals trick victims

Nearly half of 800 African survey participants have fallen victim to an online scam at least once, losing thousands of dollars in the process and compromising their personal data. Alarmingly, more than half (53%) of the respondents who fell victim were convinced the offer was legitimate because the website looked…

21 Sep 2023 25 min

Altron’s Caryn Vos on why, in security, encryption is king

Cryptography and encryption are pivotal in modern cybersecurity operations. Altron Systems Integration senior manager for cryptography Caryn Vos tells TechCentral’s TCS+ technology show about key reasons why this is the case. Vos tells TechCentral editor Duncan McLeod about why organisations need to get encryption right if they’re serious about protecting…

12 Sep 2023 32 min

Why more isn't always better in IT security

It’s easy to keep layering security solutions on top of a company’s IT systems, but this can lead to complexity, high costs and other unnecessary headaches. This is where security control validation can play a big role, according to information security specialists CYBER1 Solutions. In this episode of TechCentral’s TCS+,…

15 Aug 2023 56 min

Inside e4, with group CEO Grant Phillips

Grant Phillips, group CEO of e4, recently joined Jaydev Chiba on TechCentral’s TCS+ to discuss the company’s inner workings, its future goals and its strategic outlook. With expertise and extensive experience in the proptech and fintech spaces, e4 has positioned itself as an industry leader. Its longstanding client relationships and…

8 Aug 2023 28 min

Justin Hume unpacks Samsung's Galaxy Z Fold5 and Flip5

It’s hard to believe that Samsung Electronics is already five generations into the Galaxy Z series of foldable smartphones, with the Korean consumer electronics giant this week launching its Fold5 and Flip5 globally and in South Africa. The devices show that Samsung has perfected the folding-screen technology – and its…

4 Aug 2023 26 min

Internet users in Africa still too lax about cybersecurity

In a landscape dominated by mobile transactions and connections, fewer than 30% of individuals say they are “very concerned” about cybercrime. However, the risk of crypto scams, social engineering attacks, ransomware and phishing remains consistently high. This was revealed in a recent report dubbed Cybersecurity & Awareness Report 2023 by…

2 Aug 2023 19 min

Managing IT in ‘dark’ times (a CIO’s guide to doing business in SA)

Power outages, particularly load shedding, are causing significant business disruption in South Africa. Electricity supply challenges are disrupting daily life, affecting businesses and damaging the economy. TechCentral’s Jaydev Chiba chatted to Fikile Sibiya, CIO at e4, the fintech solutions provider, about the challenges of managing IT in the dark (literally)…

20 Jul 2023 37 min

FNB's Christoph Nieuwoudt on the AI revolution

First National Bank’s Christoph Nieuwoudt is one of the leading South African – and global – experts on artificial intelligence. The financial services group’s chief data and analytics offer, Nieuwoudt joins Duncan McLeod on TechCentral’s TCS+ business technology show to explain why, in his view, South African organisations cannot afford…

26 Jun 2023 1 hr 01 min

Stay focused to filter out cybersecurity threats

If you are worried about the threat of social engineering and the ways cybercriminals are looking to attack our most vulnerable assets, then this TCS+ conversation is not going to bring you much comfort. What it will do, though, is remind you that you are responsible for your actions and…

21 Jun 2023 25 min

Property transfers are painful - how e4 is using tech to solve the problem

The process of transferring property from one owner to another can be a major hassle, involving a ton of paperwork and many hours. E4, a company that leverages technology to transform customer processes, joined TechCentral’s TCS+ business technology show to discusses innovating the property transfer process for a more efficient…

15 Jun 2023 22 min

TCS+ | Fortinet's Gary Peel on cloud security priorities in 2023

Fortinet recently released its 2023 Cloud Security Report. The report surveyed 752 cybersecurity professionals from around the globe and across all industries to uncover the key priorities and challenges that must be addressed to empower cloud success. To discuss the finding and related topics, Gary Peel, business development manager: cloud…

14 Jun 2023 20 min

Armata: active threat hunting a non-negotiable in modern business

With South Africa being a favourite target of cyberattackers worldwide, and with the threats growing in both volume and sophistication, local organisations must do more to mitigate these threats. TechCentral hosted Richard Frost, head of product for cybersecurity at Armata, on the TCS+ business technology show and was encouraged by…

12 Jun 2023 22 min

Arctic Wolf on managing security threats to SA business

Fortifying one’s most valuable assets requires additional security, yet globally these security skills are in short supply. In this episode of TechCentral’s TCS+ technology show, Ian McShane, vice president of strategy at Arctic Wolf Networks, offers his insights into how organisations of all sizes can improve their cybersecurity posture despite…

6 Jun 2023 20 min

Africa Data Centres CEO on digital transformation in Africa

Africa Data Centres CEO Tesh Durvasula returns to TechCentral’s TCS+ technology show for a wide-ranging discussion on the digital transformation opportunity in Africa. Durvasula explains in the interview why Africa Data Centres is excited about what digital transformation means for the continent as well as its citizens, businesses and governments…

31 May 2023 47 min

FNB’s Mark Nasila: why AI changes everything

Developments in artificial intelligence are going to have far-reaching impacts on every industry, and every company needs to craft an AI strategy. This is according to Mark Nasila, chief data and analytics officer in First National Bank’s chief risk office, who was speaking to TechCentral on the TCS+ tech show…

25 May 2023 49 min

Louise Steenekamp on what to look forward to at Saphila 2023

The African SAP User Group (AFSUG) is a community-driven, non-profit organisation independent of SAP that represent the interests of SAP customers and partners in Africa. It does this by providing a platform to share stories, best practices and insights related to their experiences with SAP technology, assisting SAP users to…

22 May 2023 10 min