Transforming South Africa’s Informal Service Sector – A Conversation with Byron Smith

Loading player...
In this exclusive interview, Samm sits down with Byron Smith, COO of GoodApp, to discuss how this innovative digital platform is tackling South Africa’s informal service sector challenges head-on.

With 7.5 million informal service providers operating in South Africa—many lacking access to financial resources, business legitimacy, and formal market opportunities—GoodApp aims to bridge the gap between township service providers and mainstream economic opportunities. Through rigorous verification, security checks, and continuous performance monitoring, GoodApp connects electricians, plumbers, beauticians, handymen, and more with customers who seek trusted, high-quality services.

Join the conversation as Samm chats with Byron Smith, COO of GoodApp, to discuss how this groundbreaking platform is driving financial inclusion, fostering economic growth, and helping small service providers formalise and thrive.

Download GoodApp now and be part of the movement towards a more inclusive South African economy.
14 Mar English South Africa Business · Non-Profit

Other recent episodes

Biosphere 2: The $82,000/Day Experiment That Proves Earth Is Irreplaceable

In this episode of Tipping the Scale, Bernadette Bule unravels the shocking story of Biosphere 2—the 1990s experiment where scientists sealed themselves inside a $150M replica of Earth… only to face oxygen deprivation, food shortages, and infighting. 🔍 You’ll Discover: What the biosphere really means (and how your daily habits…
8 Jul 19 min

From Everest to Empowerment: Angela Yeung’s Brave Climb for GBV Survivors

🏔️ "I summited Everest with frostbitten cheeks and a backpack full of bras – because survivors deserve dignity." – Angela Yeung In this powerful Social Impact Show interview, Angela Yeung (mountaineer, jeweler, and founder of Impilo Collection Foundation) shares: 🔥 The Ascent: What it’s like to be the 2nd South…
8 Jul 28 min

Ports, Poisoned Snacks & Power Plays: Kanthan Pillay’s Fixes for SA

🔧 "South Africa’s problems need systemic solutions – not quick fixes." – Kanthan Pillay In this week’s How to Fix South Africa, author and analyst Kanthan Pillay tackles: ⚠️ The Spaza Shop Crisis: Why cracking down on shops won’t stop poisoned snacks (and what will) The supply chain criminals who…
7 Jul 29 min

Service as Strength: How Women Lead with Purpose (Winning Women Wednesday)

💫 "When women embrace service as power, they change the world." – Katie Mohamed This week on Winning Women Wednesday, Katie Mohamed and Sam unpack: 🔥 The difference between being OF service vs. IN service – and why both matter 💡 Stories of African women leaders – From Yvonne Chaka…
3 Jul 34 min