From Reactive to Predictive: Using AI Models in D365 CE for Proactive Customer Support

South Africa’s updated Employment Equity (EE) laws have transformed compliance into a strategic, board-level priority. With mandatory EE plans, sector targets, executive accountability, and severe penalties for non-compliance, businesses must act fast. EE123 helps you stay compliant, audit-ready, and eligible for public sector opportunities.

Before customizing Microsoft Dynamics 365 Business Central, fully explore its built-in features. Customizations via extensions (not base code changes) are the only supported model in SaaS and the recommended approach on-prem. Prioritize configuration and standard functionality first — customize only when it delivers clear, long-term value.

Microsoft Fabric empowers CSP resellers to deliver unified, AI-driven data solutions—transforming demos into compelling business stories that shorten sales cycles and drive customer engagement.

This blog explains why Microsoft partners should embrace the 'Customer Zero' approach—using AI tools like Copilot and Dynamics 365 internally before offering them to clients—to build credibility, gain real-world insights, and deliver more successful customer outcomes.

This blog explores how Microsoft’s cloud, productivity, security, and business solutions can empower small and medium businesses (SMBs) in Northern Nigeria to overcome challenges like poor infrastructure, limited capital, and low digital literacy—driving growth, resilience, and innovation in the region.