Senior Marketing & Communication Mrs Mbali Mkhize Opening Speech for the EAC 2025
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From Customer Centricity to AI
Empowerment: Our Journey
Together
EAC Convener and Founder , Mbali Mkhize
Twelve years ago, the Empowered
Administrators Conference was born out
of a vision to elevate the role of office
professionals—shifting perceptions and
unlocking potential in one of the most
critical engines of organisational success.
We began with a sharp focus on customer
centricity, understanding that service
excellence was the bedrock of
professional value.
As the workplace evolved, so did we. We
expanded our mission to sharpen
technology skills, enabling administrators
to embrace digital tools that enhance
efficiency and communication. From
mastering productivity platforms to
developing an agile mindset, our
delegates became indispensable,
tech-savvy assets in their workplaces.
But technical skill alone isn’t enough.
That’s why we infused our programme
with strategies to enhance professionalism, emotional intelligence, and project
management. We nurtured a generation
of confident professionals who lead initiatives, build strong workplace cultures, and
rise into roles once thought beyond their
reach.
In recent years, we have focused on the
Fourth Industrial Revolution, a shift that
redefined the skills landscape. We have
tackled automation, digital
transformation, and the reshaping of
administrative functions. You have
responded with agility, courage, and a
commitment to continuous learning.
And now, as we gather for our 13th
conference, we enter a new frontier:
Artificial Intelligence. AI is no longer a
distant concept; it is here and
transforming how we work. This year, we
focus on helping office professionals
adapt to AI, embrace it, and make it work
for them. Whether using AI tools to
streamline workflows, improve
decision-making, or enhance creativity,
the future belongs to those who are ready
to lead with human and artificial
intelligence.
As the Founder, I am profoundly
proud—not just of the skills our delegates
have acquired but of who they’ve become.
I’ve watched administrators rise into
management roles, start businesses,
return to study, and mentor others with
confidence. You’ve grown not only as
professionals but as people—with
resilience, purpose, and power.
This conference is more than an
event—it’s a movement. And if you’re
ready to grow, to lead, and to thrive in the
AI era, then this is your time
Empowerment: Our Journey
Together
EAC Convener and Founder , Mbali Mkhize
Twelve years ago, the Empowered
Administrators Conference was born out
of a vision to elevate the role of office
professionals—shifting perceptions and
unlocking potential in one of the most
critical engines of organisational success.
We began with a sharp focus on customer
centricity, understanding that service
excellence was the bedrock of
professional value.
As the workplace evolved, so did we. We
expanded our mission to sharpen
technology skills, enabling administrators
to embrace digital tools that enhance
efficiency and communication. From
mastering productivity platforms to
developing an agile mindset, our
delegates became indispensable,
tech-savvy assets in their workplaces.
But technical skill alone isn’t enough.
That’s why we infused our programme
with strategies to enhance professionalism, emotional intelligence, and project
management. We nurtured a generation
of confident professionals who lead initiatives, build strong workplace cultures, and
rise into roles once thought beyond their
reach.
In recent years, we have focused on the
Fourth Industrial Revolution, a shift that
redefined the skills landscape. We have
tackled automation, digital
transformation, and the reshaping of
administrative functions. You have
responded with agility, courage, and a
commitment to continuous learning.
And now, as we gather for our 13th
conference, we enter a new frontier:
Artificial Intelligence. AI is no longer a
distant concept; it is here and
transforming how we work. This year, we
focus on helping office professionals
adapt to AI, embrace it, and make it work
for them. Whether using AI tools to
streamline workflows, improve
decision-making, or enhance creativity,
the future belongs to those who are ready
to lead with human and artificial
intelligence.
As the Founder, I am profoundly
proud—not just of the skills our delegates
have acquired but of who they’ve become.
I’ve watched administrators rise into
management roles, start businesses,
return to study, and mentor others with
confidence. You’ve grown not only as
professionals but as people—with
resilience, purpose, and power.
This conference is more than an
event—it’s a movement. And if you’re
ready to grow, to lead, and to thrive in the
AI era, then this is your time
