From Chatbot to Business Agent — Designing Intelligent Workflows with Copilot Agents

Copilot Agents are advanced AI assistants built in Copilot Studio that go beyond simple chatbots. They understand user intent, perform tasks across Microsoft 365 and Power Platform, and automate business workflows like onboarding, CRM updates, and report generation. The blog explains how they differ from traditional bots, how to design them, and their real-world applications across industries.