Is theft by family or employees covered by your insurance? Our latest episode investigates.
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Insurance is designed to protect you against the unexpected. But what happens when the risk isn’t a stranger breaking in, but someone you know and trust?
In episode one of our four-part On the Money series in partnership with Old Mutual Insure, Sales Manager Luke Abrahams joins Old Mutual’s Financial Education Programme Manager, Thabo Hollo, to unpack a complex but very real scenario faced by many South Africans.
From theft by a family member living at home to losses caused by a sticky-fingered employee in your business, Luke explains how short-term insurance policies typically respond, where general exclusions apply, and why understanding the difference between the unforeseen and the foreseeable matters.
It’s a practical conversation about expectations, responsibility, and understanding what your policy really covers before you need to claim.
In episode one of our four-part On the Money series in partnership with Old Mutual Insure, Sales Manager Luke Abrahams joins Old Mutual’s Financial Education Programme Manager, Thabo Hollo, to unpack a complex but very real scenario faced by many South Africans.
From theft by a family member living at home to losses caused by a sticky-fingered employee in your business, Luke explains how short-term insurance policies typically respond, where general exclusions apply, and why understanding the difference between the unforeseen and the foreseeable matters.
It’s a practical conversation about expectations, responsibility, and understanding what your policy really covers before you need to claim.
Chapters
- 00:00 – Introduction
- 00:42 – Understanding the Claims Process
- 02:01 – What to do immediately after a crash
- 03:51 – Why you must use insurer‑approved tow operators to avoid unexpected costs.
- 04:22 – What You Need When Claiming
- 06:17 – How insurers decide if a car is a write‑off (60–75% rule).
- 07:55 – What Happens to Your Car After a Write‑Off?
- 08:19 – What Is Salvage?
- 10:09 – What Happens to the Salvaged Car?
- 11:11 – How buybacks work and how payouts are recalculated.
- 12:10 – Biggest Misconceptions About Salvage
- 13:12 – Theft by Family or Employees
- 15:48 – Closing Remarks
