That “diagnostic fee” has to be flagged first
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Kyle of KZN handed in his drone for a quote. He heard nothing for over a week, then discovered it had already been shipped off to a third party for repair. When the invoice came and he said no thanks, he was told he owed them a diagnostic fee.
Nobody had mentioned a fee when he handed the drone over.
The Consumer Protection Act is clear. A repairer can't charge you for assessing your goods, or for a quote you turn down, unless they disclosed that fee before you handed over your possession and you agreed to it.
So, ask what it will cost you if you say no, before you hand anything over. In writing.
Nobody had mentioned a fee when he handed the drone over.
The Consumer Protection Act is clear. A repairer can't charge you for assessing your goods, or for a quote you turn down, unless they disclosed that fee before you handed over your possession and you agreed to it.
So, ask what it will cost you if you say no, before you hand anything over. In writing.
