The Centurion Estate Agent Who Solves Problems, Not Just Sells Houses
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Centurion real estate agent Elmarie Human has spent 16 years proving that her real job isn't selling houses — it's solving problems. In this episode of Meet My Business she talks with Hendrik Baird about an unusual road into property: a childhood in the Kruger National Park, training as an accountant and teacher, a stint as an internal auditor for the intelligence agency, and a beauty salon on the side, before she found work that let her put people first.
She explains why she keeps only a handful of exclusive mandates, what building a name from the ground up actually takes, how she walks sellers through valuation and the whole process, and why working under eXp Realty lets agents build equity for the long term. A warm, grounded look at doing the job properly.
Reach Elmarie Human at eXp Realty:
Email: elmarie.human@expsouthafrica.co.za
Phone: 082 774 7088
She explains why she keeps only a handful of exclusive mandates, what building a name from the ground up actually takes, how she walks sellers through valuation and the whole process, and why working under eXp Realty lets agents build equity for the long term. A warm, grounded look at doing the job properly.
Reach Elmarie Human at eXp Realty:
Email: elmarie.human@expsouthafrica.co.za
Phone: 082 774 7088
Chapters
- 00:00 Cold open — the widow, the divided house, the deceased estate
- 01:50 Welcome & who is Elmarie Human
- 02:04 From Kruger Park to accounting, auditing and a salon
- 04:23 What a typical day looks like
- 05:24 Life outside work — family, music, travel
- 06:43 Starting the business in Centurion
- 07:19 Sixteen years, and the gift of solving problems
- 08:48 What sets her apart: service over volume
- 10:11 The hardest part — building a name with her own hammer
- 11:09 What she wishes she'd known: focus on one area
- 12:20 Pushing through the difficult days
- 13:15 What surprised her most: loyalty
- 13:46 Explaining the job in plain terms
- 14:01 Her ideal client
- 14:21 The selling process, step by step
- 17:17 The client's experience and feedback loop
- 19:43 The biggest misconception about agents
- 21:11 What changes for a client after a sale
- 21:57 Building equity for agents with eXp Realty
- 24:31 What she'd want a happy client to say
- 24:52 How the opening story resolved
- 25:54 How to reach Elmarie, and one tip for sellers
