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How customers' focus shifts online

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Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention dropped by 26.6% after 15 March. Business Day TV caught up with BrandsEye CEO Nic Ray who completed a survey to show how customer queries, and complaints, have increased in the online space since the lockdown began.
7 Apr 2020 2AM English South Africa Business · Business News

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