
Strategies to Navigate the Post Covid World with Sadaf Sayeed - CEO, Muthoot Microfin
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Nidhesh Jain, NBFC Analyst, Investec India hosted Sadaf Sayeed, CEO of Muthoot Microfin, the 6th largest MFI with a GLP of Rs49bn and active client base of 1.9mn as of Mar’20. The company has witnessed improvement in collections improving from ~18% in May to 50% in June. Rural is showing marginally better collections than urban. Interestingly, in Muthoot’s experience, customers on monthly collections have better behaviour than other customers. Mr. Sayeed expects structural changes in the collection process post COVID with ~50% of collections moving to digital over the medium term. He also expects the industry to move towards individual loans which, is a trend outside India. Muthoot is investing in technology to prepare for these changes.