The Pivot Point

GUEST – Andrew Warren, Insurance Sector Lead at Deloitte Africa Technology-driven convergence across banking, telecoms, retail, and insurance is reshaping who really “owns” the customer relationship in the African insurance and savings markets. A new article by Deloitte highlights that traditional insurers and savings product providers who do not adapt…

Guest: Mpho Moate, Analyst at the Competition Commission Even after years of guidelines meant to curb anti-competitive behaviour, school uniforms and stationery continue to stretch household budgets across South Africa. With hundreds of complaints from parents and suppliers still being logged, the Competition Commission says the time for leniency has…

GUEST – Jaco van Jaarsveldt, Chief Strategy & Innovation Officer at Experian South Africa’s credit landscape just offered a rare glimmer of hope: a 14% year-on-year improvement in default rates according to Experian’s latest Consumer Default Index (CDI). However, this seemingly positive statistic is a deceptive illusion, stemming more from…

GUEST – Shaheed Mohamed, Head of Group Savings and Investments at Allan Gray January marks the start of the school year in South Africa, and for many parents, the rising cost of education is top of mind. Education is one of the most significant financial commitments parents will make, yet…

GUEST - Dr Ron Whelan, CEO of Discovery Health Discovery Health has moved to reassure members after identifying a claims system error that led to the overpayment of certain Above Threshold Benefit (ATB) claims during 2025. In a decisive move, the administrator has confirmed it will absorb the full cost…