Why corporates find it hard to apologise
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GUEST: Tshepo Matseba - Managing Director of Reputation 1st
In this conversation we take a closer look at a phenomenon that's become increasingly prevalent in the corporate world: the reluctance of companies to apologize for their mistakes. Despite the growing trend of consumers demanding accountability and transparency, many corporations seem to be struggling with the simple act of saying "sorry."
In this conversation we take a closer look at a phenomenon that's become increasingly prevalent in the corporate world: the reluctance of companies to apologize for their mistakes. Despite the growing trend of consumers demanding accountability and transparency, many corporations seem to be struggling with the simple act of saying "sorry."
