TECH & INNOVATION – Convergence Will Decide Who Owns Africa’s Insurance Customers, Deloitte Warns.
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GUEST – Andrew Warren, Insurance Sector Lead at Deloitte Africa
Technology-driven convergence across banking, telecoms, retail, and insurance is reshaping who really “owns” the customer relationship in the African insurance and savings markets. A new article by Deloitte highlights that traditional insurers and savings product providers who do not adapt to this shift risk being pushed into the background as companies from other sectors move to the front of the value chain.
Technology-driven convergence across banking, telecoms, retail, and insurance is reshaping who really “owns” the customer relationship in the African insurance and savings markets. A new article by Deloitte highlights that traditional insurers and savings product providers who do not adapt to this shift risk being pushed into the background as companies from other sectors move to the front of the value chain.
